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Director Infrastructure & Operations

Department: IT
Location: London

Title: Director, Infrastructure & Operations

Location: London, ON

Type: Permanent, Full Time

Department: IT

The Director of Infrastructure & Operations is a critical role that will oversee and manage all IT operations and infrastructure design and development with the goal of providing robust IT support to the company as well as improve and optimize processes. The Director Infrastructure and Operations will also assume the role of Security Officer minimizing corporate exposure. 

Focus Areas

1)      IT Operations Management 30%

2)      Security Officer 35%

3)      Management of infrastructure design and development 35%

Duties and Responsibilities

  • Oversee Operations Support, Workstations, Operating Systems, Storage, Networks and Security
  • Assume role of Security Officer responding to client and vendor questions regarding security posture in order to minimize corporate exposure and attack surface; support the sales process with respect to addressing security concerns of members and prospects
  • Lead and develop a world-class Network Systems IT team in the functional areas consisting of Technical Architecture, Network Management, End User/Client Services, Systems Management, Change/Configuration Management and Systems/Platforms Implementation and Support
  • Develop and manage network strategies and initiatives that take advantage of existing technologies; introduce new technologies to ensure data protection, applications, and customers
  • Manage vendor relationships in a professional manner that supports business interests and reputation
  • Implement, educate and ensure compliance to IT Management Processes and Quality programs
  • Maintain current and leading-edge knowledge of IT best practices and trends that can be applied
  • Manage capacity planning, system monitoring and system load testing processes
  • Identify operational issues impacting service levels and streamline IT processes to provide real-time visibility into infrastructure performance
  • Direct the design, evaluation, testing and analysis of all network-based services e.g. imaging and workflow applications
  • Direct the administration of all servers, gateways, routers, and other data communications equipment, operating systems and application software 

Education/Certification

  • Post-secondary educated in Computer Science or related field or equivalent experience
  • Minimum of 8 years of experience in a Director role supporting IT infrastructure

Skills and Competencies

  • Proven experience of IT strategic planning and development, project management and policy development
  • Extensive knowledge of IT infrastructure, design, development and optimisation
  • Data center operations experience including capacity planning and forecasting, disaster recovery and business continuity
  • Excellent analytical, planning, problem-solving, negotiation and organizational skills
  • In depth knowledge of applicable laws and regulations as they relate to IT
  • Certification in security related topic CISA or CISSP nice to have 
ITRG is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants without regard to race, color, religion, sex, national origin, age, disability, or any other legally protected factors. To that end, upon request, ITRG will ensure, to the extent possible, that accommodation be made available to applicants throughout the recruitment and hiring process.

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