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Senior Research Advisor – Industry Practice

Department: Research - CIO

Title: Senior/Research Advisor – Industry Practice

Location: Toronto, ON or London, ON.

Type: Permanent, Full Time

Department: Research - Industry

Due to continued growth within our Research – Industry Practice, we are expanding our Team of talented Professionals. This role is ideal for individuals who excel in:

  • Utilizing practical experience and knowledge in one or more of the following disciplines from an Industry Sector perspective:
    • IT Strategy
    • Budget Management
    • Governance
    • Risk & Compliance
    • Service Management
    • People and Leadership
    • Vendor Management
  • Excellent advisory skills that can support and engage a dedicated set of members on:
    • Industry level topics
    • Via remote phone support
    • Ad hoc phone support, client-site workshops
    • Facilitating week-long leadership training programs.
  • Being active & engaged in the growth and development of colleagues within the practice
  • Providing valuable insight to the research agenda and growth of the advisory and consulting services provided to our members.
  • Ability to develop solid research skills seen as an asset.

We offer a high learning, dynamic, and progressive culture. If you are passionate about evolving the field of technology, we would love to hear from you!

Areas of focus for this role includes:

  • Research. As a subject matter expert, experience in writing and publishing research seen as an asset.
  • Utilization. Leverage our research to assist members through the process of executing projects or process improvements either remotely (working through a series of structured calls) or onsite (working through structured 5-day workshops or custom consulting engagements).
  • Service Quality. Provide measurable value to our clients through the various services provided: research, calls, workshops, and consulting.
  • Account Renewal Rate. Work jointly with your team and the account managers to reengage customers with low service levels through targeted campaigns and outreach.
  • Commercial Results. Identify opportunities to provide value to clients through workshops and consulting engagements and work with our commercial teams to define the scope and project outcomes.

Education and Experience:

  • Undergraduate degree required (business or technology preferred) or equivalent experience.
  • Exceptional presentation skills and facilitation experience: client-facing workshops, training sessions, and consulting engagements.
  • Strong relationship building and management skills. Experience gaining and maintaining trusted advisor status with senior management and C-level executives.
  • 5 - 10 years leadership experience working in an IT role as a practitioner or consultant or analyst with experience in mid to large IT departments in the “Healthcare” and “Government” sectors or with an IT vendor or analyst firm working in the sector
  • Experience coaching, mentoring and collaborating
  • Certifications in an IT or project management related topic e.g. PMP, COBIT 5, ITIL an asset.
  • Demonstrated experience in any of:
    • IT Strategy, Budget Management, Governance, Risk & Compliance, Service Management, People and Leadership and Vendor Management a definite asset.
  • Major experience in an industry sector and minor in a second industry sectors. Examples:
    • Government (all 3 levels)
    • Education – Higher Ed and K-12
    • Professional Services
      • Accounting
      • Legal
      • Consulting
    • Healthcare
    • Retail, Wholesale, e-Sales
    • Transportation and Warehousing
    • Financial and insurance
    • Manufacturing and supply chain
    • Construction and Sourcing
    • Energy and Mining, Distribution
    • Arts and Entertainment
    • Real Estate
    • Media and Information

Required Skills

  • Expert understanding of the key management processes within an IT department or service provider in the “Healthcare” and highly desirable in the “Government”
  • Strong client advisory and service delivery skills; the ability to lead clients through complex projects, build relationships and establish reputation as a trusted advisor, and lead clients through structured working sessions.
  • Superior oral, analytical and written communication skills, with the ability to present to members in various forums and conferences.
  • Must be flexible and have ability to travel (25-50%) to deliver workshops onsite at client locations both within and outside of North America. Must be eligible to obtain TN Visa for work with US clients. Must be available for after-hours call booking twice per month for two hours each time.

Desirable Skills

  • Acuity in research development or like experience.
  • Coaching and mentoring skills.
  • Certifications in an IT or project management related topic e.g. PMP, COBIT 5, ITIL.

ITRG is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants without regard to race, color, religion, sex, national origin, age, disability, or any other legally protected factors. To that end, upon request, ITRG will ensure, to the extent possible, that accommodation be made available to applicants throughout the recruitment and hiring process.


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