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Senior Network and System Administrator

Department: IT
Location: London, ON

Position Title:   Senior Network and System Administrator

Department:    IT

Reports to:       Director, Infrastructure & Operations

Location:          London, ON

Founded by Joel McLean, Info-Tech Research Group opened its doors in 1997 with a small group of employees. Today, with more than 500 employees and a membership of over 30,000 clients worldwide, Info-Tech is North America’s fastest growing full-service IT analyst firm.

Enjoy the work you do! -  we are seeking a  new member to join our  IT Operations  as a  Senior Network and System Administrator

The Senior Network and System Administrator reports to the Director of Infrastructure and Operations and is responsible for providing technical leadership, manage Infrastructure that includes computer systems, network, video, voice and employee engagement services to ensure high levels of availability and security of all services. This role also participates in the implementation of policies and procedures to ensure that system provisioning and maintenance is consistent with our company goals, culture, industry practices and regulatory requirements. 


General Responsibilities:

  • Participate in and support capacity planning and the development of long-term strategic goals for all Infrastructure and Operations
  • Manage Data circuits, firewalls, routers, switches, voice, video conferencing, active directory, operating systems, cloud collaboration tools and employee engagement equipment
  • Ensure the integrity and security of data on host computers, databases 
  • Manage end user accounts, permissions and access rights in accordance with company policies 
  • Assist in network and security audits 
  • Perform and test routine system backups and restores 
  • Anticipate, mitigate, identify, troubleshoot and resolve hardware and software problems on all infrastructure - Escalate incidents as necessary 
  • Support application development teams throughout assigned project life-cycles 
  • Analyze system, server, application, network and input/output device performance 
  • Recommend, schedule and perform software and hardware improvements, upgrades, patches, re-configurations and/or purchases 
  • Conduct research on emerging products, services, protocols and standards in support of systems software procurement and development efforts 
  • Participate in negotiations with vendors, outsourcers and contractors to secure software products and services 
  • Develop, document and maintain procedures to insure performance and end user reliability of hardware is met 
  • Provide training and guidance to peers and juniors of the Infrastructure team as a mentor
  • Respond to service desk tickets in a timely manner 
  • Complete assigned milestones and projects by requested deadlines 
  • Insure administration duties can be performed during your absence with no impact 
  • Insure documentation is maintained and updated on all interfaces for trouble shooting issues 
  • Be available after hours to perform scheduled or emergency maintenance activities
  • Work hard and have fun!



  • College diploma or university degree in the field of Computer Science and/or 5 years equivalent work experience in multiple companies or industries 
  • Working technical knowledge of network, server and desktop operating systems for Microsoft and Apple devices
  • Strong knowledge of Firewalls, Network gear, Microsoft server and cloud services with integration of Windows and Mac desktops 
  • Hands-on software and hardware troubleshooting experience 
  • Experience with data management 
  • Experience documenting and maintaining configuration and process information 
  • Knowledge of applicable data privacy practices and laws 
  • Strong customer service orientation 
  • Proven analytical and problem-solving abilities 
  • Ability to effectively prioritize and execute tasks in a high-pressure environment 
  • Strong interpersonal and oral communication skills 
  • Adept at reading, writing and interpreting technical documentation and procedure manuals 
  • Ability to conduct research into hardware and software issues and products as required 
  • Ability to present ideas and solutions in user-friendly language 
  • Highly self-motivated and self directed 
  • Keen attention to detail 
  • Skilled at working within a team-oriented, collaborative environment 

ITRG is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants without regard to race, color, religion, sex, national origin, age, disability, or any other legally protected factors. To that end, upon request, ITRG will ensure, to the extent possible, that accommodation be made available to applicants throughout the recruitment and hiring process.

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