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Director, Research - CIO

Department: Research - CIO
Location: Toronto/London

Title: Director, Research - CIO

Location:Toronto, ON or London, ON. Also open to US Applicants to work from a home-office.

Type: Permanent, Full Time

Department: Research - CIO


Due to continued growth within our Research -CIO practice, we are expanding our Team of talented Professionals. This role is ideal for individuals who excel in:

  •  Utilizing practical experience and knowledge in one or more of the following disciplines: IT Strategy, Budget Management, Governance, Risk & Compliance, Service Management, Contract Review
  •  Driving and delivering value through world-class research, supporting and engaging a dedicated set of members via remote phone support, ad hoc phone support, client-site workshops, and facilitating week-long leadership training programs.
  •  Being active & engaged in the growth and development of colleagues within the practice
  •  Providing valuable insight to the research agenda and growth of the advisory and consulting services provided to our members.

We offer a high learning, dynamic, and progressive culture. If you are passionate about evolving the field of technology, we would love to hear from you!

Areas of focus for this role includes:

  • Research.   As a subject matter expert, write and  publish research designed to provide our members with what they need to be   successful IT professionals.
  • Utilization. Leverage   our research to assist members through the process of executing projects or process improvements either remotely (working through a series of structured   calls) or onsite (working through structured 5-day workshops or custom consulting engagements).
  • Service Quality. Provide measurable value to our clients through the various services provided: research, calls, workshops, and consulting.
  •  Account Renewal Rate. Work jointly with your team and the account managers to reengage customers with low service   levels through targeted campaigns and outreach.  
  • Commercial Results. Identify opportunities to provide value to clients through workshops and consulting engagements and work with our commercial   teams to define the scope and project outcomes.  

Education and Experience:

  • Undergraduate degree required (business or technology preferred) or equivalent experience.
  • Exceptional presentation skills and facilitation experience: client-facing workshops, training sessions, and consulting engagements.
  • Strong   relationship building and management skills. Experience gaining and maintaining trusted advisor status with senior management and C-level executives.               
  • Minimum 10 years (Director) experience working in an IT role as a practitioner or consultant or analyst with leadership experience in mid to large IT departments or with an IT vendor or analyst firm
  • Proven experience coaching, mentoring and collaborating
  • Certifications in an IT or project management related topic e.g. PMP, COBIT 5, ITIL an asset.
  • Demonstrated experience in any of IT Strategy, Budget Management, Governance, Risk & Compliance, Service Management or People and Leadership a definite asset.
  • Specific industry experience extremely helpful, including but not limited to Legal, Retail/Wholesale, Healthcare, Construction, Energy.

Required Skills

  •  Expert understanding of the key management processes within an IT department  
  •  Strong   client advisory and service delivery skills; the ability to lead clients   through complex projects, build relationships and establish reputation as a   trusted advisor, and lead clients through structured working sessions.
  • Apply   primary and secondary research, along with superior analytical and written   communication skills, to lead the team in producing high-quality, published   research for our members.
  • Must be flexible and have ability to travel (25-50%) to deliver workshops onsite at client locations both within and outside of North   America.  Must be eligible to obtain TN Visa for work with US clients. Must be available for after-hours call booking twice per month for two hours each time.


ITRG is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants without regard to race, color, religion, sex, national origin, age, disability, or any other legally protected factors. To that end, upon request, ITRG will ensure, to the extent possible, that accommodation be made available to applicants throughout the recruitment and hiring process.

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