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Senior Director, Research - Workshop Delivery

Department: Research - Workshop & Delivery
Location: Toronto, ON

Position: Senior Director, Workshop Delivery                      

Department: Research

Reports to: Vice President, Workshop Delivery                          

Location: Toronto, Ontario 

Are you an experienced IT Professional who is passionate about knowledge sharing, training and facilitation? Due to continued growth within our IT Workshops practice, we are expanding our team of talented Professionals who are able to lead Info-Tech’s onsite workshops. Over the course of five days, you as our expert facilitator will help our members complete key initiatives, work through critical project deliverables and train their team.  Our workshops are unique as they use a learning-based approach to implement Info-Tech methodologies tailored to a members unique situation. 

This role is ideal for individuals who excel in:   

  • Workshop Delivery
  • Training & Facilitation
  • Enterprise Resource Planning (ERP)
  • Human Resource Information Systems (HRIS)
  • Customer Relationship Management (CRM)
  • Data Governance and Data Management
  • Data Architecture
  • Data Analytics and Business Intelligence
  • Enterprise Content Management  

Role Focus: 

  • Engagement Scoping: Work with clients over the phone to properly scope and formalize the objectives, agenda, deliverables', and overall workshop effort in advance of onsite delivery.  
  • Workshop Delivery: Lead the delivery of four-day workshops, onsite at the client location, based on Info-Tech’s Best Practice Methodology.  
  • Client Service: Identify client need for continued advisory service and support after the workshop. 
  • Commercial Activity: Identify opportunities to provide additional workshop and consulting engagements to our clients.  
  • Research Support: Transmit new knowledge and lessons learned during workshop interactions to influence and improve the research agenda and content. On occasion, develop client case studies and/or industry research notes.


Education and Experience:  

  • Undergraduate degree in Business, IT, or related discipline. MBA is an asset.  
  • Minimum of 15 years progressive experience in IT leadership OR consulting roles within medium to large organizations (IT team size between 25 and 100 FTEs)  
  • Previous experience presenting to a C-suite audience 
  • Minimum 3 years in a consulting firm 
  • Solid experience in Enterprise Applications (ERP, CRM, HRIS)

  • Solid experience in Data Management, Data Governance, Data Architecture and Analytics,

  • Acquired experience in multiple IT disciplines in order to function in a flexible, generalist capacity.  
  • Deep understanding of current and emerging technologies and how organizations employ/apply them to drive digital business 
  • Certifications in an IT or project management topic are beneficial e.g. PMP, COBIT 5, ITIL.  


Required Skills: 

  • Exceptional presentation, facilitation, interpersonal communication, and collaboration skills 
  • Ability to lead clients through complex projects by providing guidance, critical analysis, and support 
  • Proven ability to build rapport, credibility, and trust with clients at all levels and across all disciplines 
  • The ability to work independently and remotely for extended periods


NB: Candidates will be expected to deliver ~30 workshops per year. And thus, travel requirement will be around 50% to 60%. After each workshop, candidates will work on developing the workshop report which generally takes 1 to 2 days of work which reports can be completed from home location.  Candidates must be eligible to obtain a TN1 Visa.

ITRG is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants without regard to race, color, religion, sex, national origin, age, disability, or any other legally protected factors. To that end, upon request, ITRG will ensure, to the extent possible, that accommodation be made available to applicants throughout the recruitment and hiring process.



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